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DELIVERY AND INSPECTION POLICY

1. Delivery Policy for Online Orders (web/app/chat/call)

To provide the best options for our customers, SAIKOFOODS offers four types of online delivery services:

Express Delivery: Receive your order within 30 minutes to 2 hours.
Fast Delivery: Receive your order within 4 to 6 hours.
Standard Delivery: Receive your order within 2 to 7 days.
Scheduled Delivery: Customers can select their preferred delivery time.

Depending on the specific support policies at each time, delivery method, location, and recipient, the final delivery method and fee will vary.
SAIKOFOODS provides a variety of delivery services and frequently updates delivery fee promotions to best serve our customers. However, unexpected operational risks may occur.
In such cases, if you have any questions or need further assistance, please contact our Customer Care department via Hotline: 097 861 1557 (8 AM - 10 PM, every day of the week).

2. Detailed Content:

2.1. Delivery Time:

2.2. Fees for Express/Fast Delivery Services:

2.3. Fees for Standard Delivery and Provincial Areas:

Delivery time applies to orders confirmed from 8:00 AM to 6:00 PM. Orders placed after this time will be processed the next day.
Delivery times for “Outer Districts and Other Provinces” exclude Sundays and public holidays.
Please note if you need an invoice.
Provide complete information: Recipient’s name, address, and phone number.
For urgent orders, please call our Hotline at 097 861 1557 for the fastest support.
For orders valued at 1 million VND or more, SAIKOFOODS will collect 100% of the product value (excluding shipping fees) before proceeding with delivery to prevent fraud.

3. Responsibility for Goods

SAIKOFOODS takes full responsibility for the goods and any risks such as loss or damage during transportation from our warehouse to the customer. Customers should inspect the goods upon receipt. If there are damages, breakages, or incorrect items, please check the condition with the delivery man and inform our Customer Care department immediately.
If the customer has signed off on the goods without any notes or comments about the condition, SAIKOFOODS will not be responsible for any subsequent damage or breakage claims. If the customer selects a delivery service that does not ensure safe transportation, the customer will be responsible for the goods and any associated risks once they leave our warehouse. Additionally, the customer will bear the cost of shipping and any related losses.

4. Delivery Issues

During transportation, additional issues such as toll fees, village entry fees, parking fees at apartments, changes in the recipient, unclear delivery addresses, dangerous areas, or mountainous regions may arise. In such cases, please contact our Customer Care department for advice and support.

5. Inspection Policy

Customers should thoroughly inspect the goods and compare them with the order details upon receipt. SAIKOFOODS allows customers to check the items with the delivery staff at the time of delivery. If any discrepancies are found after receipt, please contact our hotline at 0978.611.557 for support with returns. We recommend recording a video when opening the package for reference if necessary. Once the goods are successfully delivered and paid for, any further issues will be handled according to our return policy.
Delivery times may vary due to factors such as inability to contact the customer, incorrect addresses, bad weather, natural disasters, or unforeseen issues with the delivery service. In such cases, SAIKOFOODS will inform the customer as soon as possible.
If the estimated delivery time has passed and the customer has not received the goods, please contact us for the fastest resolution. If the customer wishes to change the order (e.g., change product, cancel the order) before delivery, please quickly contact the hotline at 0978.611.557 so we can resolve the issue with the delivery service.

Channels for Receiving Customer Complaints:
Customers can submit complaints through:

+ Hotline / Zalo: 0978.611.557
+ Fanpage: https://www.facebook.com/umai93.vn
+ Email: info@saikofoods.vn