RETURN POLICY

ELIGIBLE CASES FOR PRODUCT EXCHANGE OR RETURN
Customers may exchange or return products under the following circumstances:
Damaged Products: Products purchased from SAIKOFOODS are cracked, broken, or damaged upon receipt from our delivery personnel.
Incorrect Delivery: SAIKOFOODS delivers a product different from what the customer selected and purchased.
We only accept exchanges or returns for products that are intact as received by the customer, not opened or used for trial purposes, and still have the original SAIKOFOODS seals intact.
PROCEDURES
If your order or product falls into the above cases, SAIKOFOODS can assist you with:
- Exchange:
Please contact our hotline at 0978 611 557 or our Fanpage/Zalo for quick assistance. Our customer care team will handle your product exchange request and guide you through the detailed exchange procedures, resolving within a maximum of 2 days from receiving the information.
- Return:
Please contact our hotline at 0978 611 5571 or our Fanpage/Zalo for quick assistance. The amount paid for the product will be refunded via bank transfer. Our customer care team will handle your product return request and guide you through the detailed return procedures, resolving on the same day or within a maximum of 2 days from receiving the information.
- Refund of Shipping Costs:

• 100% free for both ways if the issue is due to manufacturing defects.
• Customers are responsible for shipping costs both ways if the exchange is due to customer preferences.